For a winery with a history as rich as South Australia’s Oxford Landing Estate winery, choosing the right equipment is essential to ensuring the wine’s quality. This is why when BSC Sales Representative, Robert Harris first introduced Gates’ food-grade hoses to the winery, he did not expect the winemakers to approve the product right away.
Robert says he knew about the stringent quality assurance process that the winery had in place, but he also had great confidence in the quality of the product he was offering.
Robert says when he called Oxford Landing Estates’ cellar manager to set up an appointment to introduce Gates’ hoses to him a couple of years ago, he was told to not keep his hopes high. He took his shot and went in with samples of the high-end Gates hoses. The winery agreed to test the wine transfer hoses and soon placed their first major order, forging a relationship with BSC that has flourished over time.
Chris Leggett, the Logistics Manager at Oxford Landing Estate, says the winery has one of the most stringent quality control processes in the industry.
“Any product that comes into any form of contact with the wine, such as the inside surface of the hose, needs to go through a quality control process and be approved for use before we can purchase it. Once we purchase a hose, it will go through a cleaning process and then through the quality control verification process,” he explains.
Chris has worked at the Oxford Landing Estate winery since the winery was built in 2004. He says he’s quite happy working with BSC as a supplier.
“BSC supplies us with quality hoses, as well as other equipment such as chains, bearings, seals and spare parts. We have never had any issues or concerns working with BSC. Their response time is very good and they understand what we need,” Chris says.
“The Gates’ hoses being of very high quality, it saves us time when it comes to testing the products. Robert visits us regularly on behalf of BSC and offers consultation to the maintenance department regarding any components that they need,” he adds.
Gates is one of the key suppliers of hosing solutions to the food and beverage industry in Australia and they work closely with BSC as a trusted partner to deliver those solutions.
Gates Australia Product Manager for Food Products, Kent Clark, says the Gates FOOD MASTER® XTREME™ 250SD CR is an ideal hose for transferring wine, as well as any other beverage that could have its taste tainted if run through a lower-grade transfer hose.
“A number of well-known wineries only trust this particular product for transferring their wine. This is mostly based on their experience of being able to maintain the wine’s taste and flavour when it passes through the hose. We also sell the hose to manufacturers of beer, ale, milk, yoghurt, juices, soft drinks, cosmetic and pharmaceutical products.”
What makes the FOOD MASTER® XTREME™ 250SD CR unique, Kent says, is the proprietary Sanitron™ developed by Gates for use in the Food Master premium series. The tube material, Sanitron™ provides a glass-smooth interior surface for efﬁcient product ﬂow – a smoothness competitors can’t match. It will not discolour foods and beverages or impart any unusual taste or odour during product transfer. And Sanitron™ is a snap to clean using open-end steam or high-temperature cleaning solutions up to 110°C. which meets the requirements of Food and Drug Administration (FDA), 3A-Class 3 and United States Department of Agriculture (USDA).
“The hose is also reinforced with a conductive filament and a monofilament helix, which provides crush and kink resistance. This means the hose can be run over or hit up against hard surfaces without any impact to the structure of the hose,” he adds.
Gates also offers a range of other hoses particularly designed for the food and beverage industry. These include, among others, the light and flexible FOOD MASTER® BEVERAGE 150SD CR and FOOD MASTER® OILS and DAIRY 150SD, which is ideal for transfer of animal fat, vegetable oil and dairy products.
Kent says working with BSC, Gates is able to provide flexible and custom-made solutions when required.
“For example, our hoses are often available in the standard 30-metre lengths. But we also have a custom-length program with BSC, wherein we can provide customised hose lengths to customers on a case-by-case basis,” Kent says.
“We hold our customers in high regard and support them as best we can. We understand that pricing and product availability are top priorities for our customers and that is why we work with BSC to provide quick turnarounds for customers,” he concludes.